When I cancel an order on Zalando do they refund me?

If you cancel an order on Zalando before it has been dispatched, there is generally no charge and therefore no need for a refund. If the order has already been charged to your form of payment, Zalando will proceed with the refund after cancellation. The times to receive the refund may vary depending on the payment method used: for example, refunds on credit or debit cards can take from 3 to 14 working days to be processed by the bank. It is important to cancel your order as soon as possible, as once the package has been dispatched you will instead need to proceed with a normal returns procedure after receiving the items. In the event of a return, once Zalando receives the products back and checks their condition, they will proceed with the refund according to their terms and conditions.

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