When I cancel an order on Zalando do they refund me?

Yes, when you cancel an order on Zalando before it has been shipped, the purchase amount is refunded using the same payment method you used to place the order. The time it takes for the refund to appear in your account may vary depending on your payment method and bank. Typically, for credit or debit cards, it can take a few business days.

However, if you have already received the order and wish to make a return, you will need to send the items back according to the instructions provided by Zalando and wait for the return to be processed. Once Zalando has confirmed receipt of the returned items and verified that they are in a suitable condition for return, it will proceed with the refund, which may take up to 14 working days from receipt of the returned item.

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