To make a return on Zalando without a label, follow these steps:
1. Log in to your Zalando account and go to the “My orders” section.
2. Find the order you want to return and select the “Return” option associated with that order.
3. Choose the items to return and the reason for the return.
4. Confirm your details and the return shipping method. Zalando offers various return options, some of which may not require the use of a return label.
5. If the return option you choose requires a return label and you don't find it included in your original package, Zalando usually gives you the option to download and print it directly from the “My Returns” section on the site. Alternatively, some returns options may allow you to present a QR code or returns code at the collection point, without needing to print anything.
6. Pack the items in the original package or another suitable package.
7. Go to the designated shipping point and show the QR code/return code or attach the printed return label to the package.
If you encounter problems or need further assistance, contact Zalando customer service for specific guidance on the label-free returns process.
